As a small business, Refresh understands the importance of high quality service. Your computer is a crucial part of your business and personal life. You can’t afford to be without it, or to receive bad advice. We offer special attention and quality care that puts you at ease. We build solid relationships with our clients by offering better, faster, and more personalized service than our competitors. Our customers know that they can reach us when they have a problem or question. Fair’s fair and so are we. Our pricing is sensible, and we won’t ever stick you with hidden costs. Our skilled technicians are happy to discuss any issues or questions you have. We enjoy helping you create the most efficient working and computing environment possible. Refresh has been operating in Philadelphia since 2009 and has established a reputation for exceptional service, ethics, and expertise. Refresh founder Kevin Lauer continues to manage our day-to-day operations.
We offer : Troubleshooting and Repair : Continued Support & Maintenance : Networking : Data Recovery : Hardware and Software : Back-up Routines : And More!
Residential:
Computers are like anything else in life. We don’t notice when they work properly, we only notice when they malfunction. In addition to fixing your urgent computer problems, Refresh can help you stay proactive. We can provide you with an effective maintenance agenda– an easy, tailored routine to head off last minute crises and keep you up-to-date and protected. We also offer custom networking options for your home or home office. Our technicians would be happy to discuss the possibilities with you. We are straightforward people, and we like to look out for our clients’ best interests. If we believe you would be better off buying new equipment than fixing the old, we’ll tell you. As a small business, we try to foster healthy relationships of trust with our clients, and we use our expertise to present you with honest and solid advice. We understand how critical your home workstation is. Any concerns you might have are worth discussing. You can ask us anything.
Small Business:
Your needs interest us. We know how to help you build effective communications and keep them functioning at full health. As a small, local business, we understand your need for immediate attention and constant care. Your business can’t afford to suffer, and we can help you grow. Refresh provides you with reliable service that keeps your business running smoothly and offers options for expanding and maximizing the potential of your enterprise. Contact us to discuss options for your specific business needs.
Convenient Service Options:
Pick-Up and Drop-Off – $50 Diagnostic Fee
We’ll coordinate a scheduled pick-up from your home, and bring your laptop or computer back to you. You hardly have to lift a finger. This service also includes a $50 flat-rate diagnostic, which allows us to assess any problems you might be having before doing any work. You will typically have our results in 24-48 hours. Our diagnostic is extensive and thorough. We don’t leave anything out. That way, we start with a clear understanding. After we tell you what we’ve discovered, we will discuss the problem-solving options with you. This way, no costs will be hidden and you will always know what to expect. We are straightforward people, and we like to look out for our clients’ best interests. If we believe you would be better off buying new equipment than fixing the old, we’ll tell you. As a small business, we try to foster healthy relationships of trust with our clients, and we use our expertise to present you with honest and solid advice. Our in-shop repairs typically are completed within 1 week.
On-Location Service – $110 an hour
We’ll visit your home or office to address concerns and ensure that your computer or computer network is functioning to meet your needs. We will also make sure that your computer or computer network is performing at its best, and will suggest improvements that will speed or ease performance. Your time is valuable, and we won’t waste it.
Remote Support Service – $90 an hour
This means no struggling with describing complex problems over the phone. Remote Support means any urgent situation can be addressed quickly and cost-effectively. We can be right there with you, fixing problems as they come up, without any fuss. If the need arises we can click and connect to your computer from our office, giving us the ability to quickly assess and solve problems.
Data Recovery – $100 to $500 (no recovery no charge)
We can help you recover your important files and documents using Logical Data Recovery. Logical Data Recovery is an affordable and effective way of assessing damage and retrieving files. Depending on the amount of damage, this may be all you need. This will save you a lot of money, as alternative methods can be very pricey. If further work is needed, we can refer you to a Physical Clean-room provider. We offer a free initial evaluation. If we are not able to recover your files, there is no cost to you for this service.
support @ refreshcomputers.biz
